Privacy Policy

Last updated: April 5, 2026

This Privacy Policy describes how Haven & Home Co. (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect

Information you provide: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, phone number, and payment information. Payment card details are processed directly by our payment providers (Shopify Payments, PayPal, etc.) and are never stored on our servers.

Information collected automatically: When you visit our site, we automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. We use cookies and similar technologies for this purpose.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, products, and services
Send marketing emails (only with your consent — you can opt out at any time)
Improve our website and products
Comply with legal obligations

How We Share Your Information

We share your personal information with:

Service providers: Shopify (our ecommerce platform), payment processors, shipping carriers, and email marketing services that help us operate our business
Legal requirements: When required by law, subpoena, or government request

We do not sell your personal information to third parties.

Your Rights

California residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your data (we do not sell data). To exercise these rights, contact us at the address below.

European residents (GDPR): You have the right to access, correct, update, or request deletion of your personal information. You may also object to processing or request data portability. Contact us to exercise these rights.

All customers: You can opt out of marketing emails at any time by clicking the “Unsubscribe” link in any email or by contacting us.

Cookies

We use cookies to remember your preferences, understand how you use our site, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Data Retention

We retain your order information for our records unless you request deletion. We will delete or anonymize your information upon request, except where we are legally required to retain it.

Security

We use industry-standard security measures including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure.

Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: privacy@mycustomstore.net